Privacy & Policy

Last updated: July 26, 2026

1. Introduction

Welcome to Animart.hr (“Website”), operated by Animart Group j.d.o.o. (“AnimArt”, “we”, “our”, or “us”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, create an account, purchase products, or otherwise interact with our services.

We process personal data in accordance with:

Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)
Croatian Act on the Implementation of the GDPR
Other applicable Croatian and European Union legislation.

2. Data Controller

Animart Group j.d.o.o.

Mejaši 4

21000 Split

Croatia

Email: info@animart.hr

Website: https://animart.hr

3. Personal Data We Collect

Depending on how you use our website, we may collect the following information:

Identity Information

Full name
Billing information
Shipping information

Contact Information

Email address
Phone number

Account Information

Username
Password (encrypted and never visible to us)

Order Information

Purchased products
Order history
Payment status
Delivery information
Refund history

Technical Information

IP address
Browser type
Device information
Operating system
Website usage statistics

Cookies and Similar Technologies

Please see our Cookie Policy for detailed information.

4. How We Collect Your Data

We collect data when:

You create an account
You place an order
You subscribe to our newsletter
You contact customer support
You browse our website
You leave a review
You participate in promotions or giveaways
Cookies are placed on your device (where applicable)

5. Legal Bases for Processing

We process your personal data under one or more of the following legal bases:

Performance of a contract
Compliance with legal obligations
Legitimate interests
Your consent (where required)

6. Why We Process Your Data

We use your data to:

Process and deliver orders
Provide customer support
Manage your account
Send transactional emails
Prevent fraud
Comply with legal obligations
Improve our website
Analyze website performance
Respond to inquiries
Send marketing communications (only where legally permitted or with your consent)

7. Payments

Payments are processed through trusted payment service providers.

We do not store your complete payment card details on our servers.

Payment providers process your payment information according to their own privacy policies.

8. Shipping

To deliver your orders we may share necessary information with shipping and logistics providers.

Information shared may include:

Name
Delivery address
Phone number
Email address (where required)
Order reference

Only information necessary for delivery is shared.

9. Service Providers

We may share personal data with trusted service providers that help us operate our business, including:

Website hosting providers
Payment processors
Shipping companies
Accounting providers
Email service providers
Analytics providers
IT support providers

These providers process data only under our instructions and are required to protect your information.

10. Marketing

If you subscribe to our newsletter, we may send promotional emails.

You may unsubscribe at any time by:

Clicking the unsubscribe link
Contacting us at info@animart.hr

We will never sell your personal information.

11. Cookies

Our website uses cookies to:

Keep you logged in
Remember your shopping cart
Improve website functionality
Analyze website traffic
Measure marketing performance

Where required by law, non-essential cookies will only be placed after your consent.

12. Data Retention

We retain personal data only as long as necessary.

Typical retention periods include:

Customer account information while the account remains active
Accounting and tax records as required by Croatian law
Order records as required for warranty and legal obligations
Marketing consent until withdrawn

When data is no longer required, it is securely deleted or anonymized.

13. International Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses or other legally approved mechanisms.

14. Security

We implement appropriate technical and organizational measures to protect personal data, including:

SSL encryption
Secure hosting
Access controls
Password encryption
Regular software updates
Security monitoring

While we strive to protect your information, no online service can guarantee absolute security.

15. Your Rights

Under the GDPR you have the right to:

Access your personal data
Correct inaccurate information
Request deletion (“Right to be Forgotten”)
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with the competent supervisory authority

Requests can be sent to:

info@animart.hr

16. Supervisory Authority

If you believe your rights have been violated, you may contact the Croatian Personal Data Protection Agency (AZOP).

17. Children’s Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal data from children without appropriate legal consent.

18. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

Please review their privacy policies separately.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective once published on this page.

The “Last updated” date will always indicate the latest version.

20. Contact